Return policy

RETURNS

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Our return policy lasts for 30 days. If more than 30 days have elapsed since your purchase, we are unfortunately unable to offer refunds or exchanges.

In order to be returned, your item must be unused and in the condition in which you received it, and in its original packaging. It must also be in its original packaging.

Certain types of merchandise cannot be returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. Similarly, we do not accept intimate or sanitary products, hazardous materials or substances, or flammable liquids or gases.

Other items not authorized for return:
* Gift cards
* Downloadable software
* Certain health and personal care products

To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer.

In some cases, only partial refunds will be granted: (where applicable)
* Books showing obvious signs of use
* CDs, DVDs, VHS tapes, software, video games, audio cassettes or vinyl records that have been opened.
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* Any item returned more than 30 days after delivery
Refunds (if applicable)
Once your return has been received and inspected, we will send you an e-mail to let you know that we have received the returned item. We'll also let you know if your refund is approved or declined.
If approved, your refund will be processed and your original credit card or payment method will be credited automatically within a few days.

Delayed or missing refunds (if any)
If you haven't yet received a refund, first recheck your bank account.
Then contact your credit card company, as it may take some time for your refund to be officially posted.
Then contact your bank. The posting of a refund is often preceded by a processing delay.
If you have taken all these steps and still have not received your refund, please contact us at contact@lesmonticocos.com.
Sale or promotional items (if applicable)
Only normal-priced items are refundable. Unfortunately, sale or promotional items are not.

Exchanges (where applicable)
We only replace items that are initially defective or damaged. If you need to replace yours with the same item, please e-mail us at contact@lesmonticocos.com and send your item to : 754 4è Avenue, Québec, QC, G1J 3A5, Canada.

Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equal to the value of the returned item. Once the returned item has been received, a gift voucher will be sent to you by post.

If the item was not marked as a gift at the time of purchase, or if the person who made the gift had the order sent to them with the intention of returning it to you at a later date, we will send the refund to them and they will know that you have returned their gift.
Shipping
To return your product, you must send it to the following postal address: 754 4è Avenue, Québec, QC, G1J 3A5, Canada.

Shipping costs related to the return of your item are your responsibility. They are non-refundable. If you receive a refund, the return shipping cost will be deducted.

Depending on where you live, the time it takes to receive your exchanged product may vary.

If you are shipping an item valued at more than $50, we recommend that you use a tracking service or have your shipment insured. We do not guarantee that we will receive the returned item.